COVID-19

The pandemic has presented unprecedented and extraordinary challenges for our communities, our retailers, our teams, and our customers.

Swan Walk continues to monitor the situation and Government’s public health guidance closely, we will keep all our shoppers updated via our website and social media channels.

The safety of our shoppers, employees and retailers is paramount and we have made a number of changes to your shopping experience to help keep you safe.

These include;

  • Physical Distance Signage throughout the centre. Please follow the floor markings and keep left.
  • A one-way system to aid in physical distancing
  • Hand Sanitiser available at centre entrances
  • Only 1 person or household allowed in the lifts at any one time
  • Some stores can accommodate a small waiting area and will direct customers accordingly. In other areas of the centre if a store has reached capacity you will need resume shopping at other stores and come back at a later time.
  • Should the centre need to close for a short time then customers will need to wait in Carfax, West Street or return to the car parks.

Whilst the centre is open some of our stores and eateries remain closed.

The stores and eateries *open at Swan Walk are:

  • Crew Clothing
  • D&D Coffee & More
  • EE
  • FatFace
  • F. Hinds
  • Gobsmack Comics
  • Grape Tree
  • H&M
  • Hobbs
  • Holland & Barrett
  • JD Sports
  • Jones the Bootmakers
  • M&S
  • Muffin Break – take away only
  • Next
  • Pandora
  • Regis
  • Roman
  • Sienna Rocks
  • Smiggle
  • Sports Direct
  • Superdrug
  • The Body Shop
  • The Fragrance Shop
  • The Framing Centre
  • The Little Luxuries Company
  • The Real Eating Company – takeaway only
  • Thorntos – from 08/07/20
  • Toy Barnhaus
  • TSB
  • Vacalola
  • WHSmith/Post Office
  • Wilko

*Individual store opening times may vary; please check their store pages for more information.

We would like to thank our shoppers for their continued support and look forward to welcoming you back to Swan Walk.

Respect Others, Stay Safe.